Course description
Customer Service Training Course
Elevate Your Team's Customer Service Skills with Our Expert-Led Training
Course Overview:
Are you looking to enhance your organisation's customer service performance? Our Customer Service Training course is designed to provide your team with the essential skills and techniques needed to deliver exceptional customer experiences. This interactive, on-site training is customised to meet the specific needs of your staff and organisation.
Why Choose This Training?
- Experienced Trainers: Our trainers are industry experts with years of experience in customer service excellence.
- Interactive Approach: Our training sessions are designed to be engaging and interactive, ensuring maximum participation and retention.
- Tailored to Your Needs: We customise the training to address the unique challenges faced by your team, ensuring relevant and actionable insights.
- Proven Techniques: Learn the latest strategies and techniques that have been proven to enhance customer satisfaction and loyalty.
Upcoming start dates
Suitability - Who should attend?
Our Customer Service Training is ideal for a wide range of team members across various roles within your organisation. This course is particularly beneficial for:
- Customer Service Representatives: Frontline staff who directly interact with customers and need to refine their communication and problem-solving skills.
- Support Staff: Team members who provide backend support and require a better understanding of customer service principles.
- Team Leaders and Supervisors: Those who oversee customer service teams and need to ensure consistent, high-quality service delivery.
- Sales and Marketing Teams: Staff involved in promoting products and services who can benefit from enhanced customer interaction techniques.
- Technical Support Teams: Employees providing technical assistance who need to improve their customer handling skills.
- Receptionists and Administrative Staff: Front desk personnel who are the first point of contact for customers and need to create a positive initial impression.
- Any staff members who interact with customers: Employees at all levels who engage with customers in any capacity and want to improve their service skills.
By attending this course, your team will gain valuable insights and practical skills that can be immediately applied to improve customer satisfaction and foster long-term loyalty.
Training Course Content
Why Customer Care
• Survival in today’s competitive market
• Customer levels of expectation
• The increasing importance of the “Human Factor”
• Customer profile – common denominators
• How attitudes change
• Different behaviours and personality types
The Customer Journey
• Making the first impression really count
• Maintaining the highest level of professionalism
• Best Customer Practice standards of excellence
• Codes of Behaviour
Strategies for handling the more demanding customer
The Power of Communication
• Telephone and reception basics
• Word power, Tone and Attitude
• Techniques for building rapport
• Transmitting and recognising Body
Language
• Telephone best practice standards
• Active listening skills
Turning Problems into Opportunities
• Putting things right when they go wrong
• Solving customer problems
• Handling complaints
• Pooling knowledge to improve efficiency
Making a commitment to getting it right
• Maintaining a positive attitude and high
energy
• Individual and team accountability
• Looking to the future
Course delivery details
Location:
- The training is delivered at your office premises, ensuring minimal disruption to your team's regular activities and providing a familiar environment for participants.
Format:
- Interactive Workshops: Engaging, hands-on workshops that involve role-playing, group discussions, and practical exercises to reinforce learning.
- Customised Content: Tailored to address the specific challenges and needs of your organisation, based on a pre-course consultation call.
- Real-World Scenarios: Exercises and case studies relevant to your industry to provide practical experience and immediate applicability.
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Expenses
The fee for a customised training day for up to 8 attendees is £775.00 plus VAT. This comprehensive rate includes:
- Full-day interactive training session delivered at your office
- Customisation of course content to suit your organisation’s specific needs
- All training materials and follow-up resources
- Pre-course consultation call to tailor the training to your team’s roles and challenges
For additional attendees or any special requirements, please contact us to discuss tailored pricing options.
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...