Course description
Customer Service Training
1-Day In-house Training
Enhance your team's customer service skills with our one-day training course. This programme will help your staff interact more effectively with both internal and external customers, improving your organisation's service quality and gathering valuable client feedback.
Course Benefits:
- Effective Communication
- Confidence Building
- Professional Assertiveness
- Service Evaluation
- Advanced Listening Skills
- Handling Complaints
- Dealing with Difficult Situations
By the end of this course, your staff will be able to:
- Communicate effectively with all customers
- Improve listening and questioning skills
- Handle objections and complaints gracefully
- Manage difficult people and situations confidently
Invest in this training to strengthen your customer service team and improve overall client satisfaction.
Upcoming start dates
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...