Course description
Customer Service In-house Group Training
The Professional Customer Service In-house Group Training is a one-day, practical, and interactive programme designed to enhance your team's ability to interact effectively with both internal and external customers.
This course focuses on improving communication skills, boosting confidence in handling customer interactions, and managing difficult situations with professionalism. Participants will learn to evaluate current service practices, enhance their listening and questioning abilities, and develop strategies for managing complaints and objections.
By the end of the training, your team will be equipped with the skills and tools needed to deliver exceptional customer service and build stronger relationships with your clients.
Upcoming start dates
Suitability - Who should attend?
This training is ideal for customer service representatives, support staff, and anyone involved in customer interactions within the organisation.
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Reviews
Average rating 4.9
The trainer was excellent, delivering a course tailored to our organisation's needs.
As the course was designed specifically for us, it was the best training I’ve ever attended.
Expenses
The Professional Customer Service In-house Group Training costs £775.00 plus VAT. This fee includes trainer travel, course customisation, reference materials, and a course certificate.
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...
The trainer was brilliant.