Course description
Customer Service Training
The programme covers the essential elements of customer care, and how to implement plans and actions – that can lead to delivering at a level of ‘excellence’. Participants will learn about modern levels of service expectation, and the appropriate skills that they will need to develop and build in to their own daily approach.
Upcoming start dates
Suitability - Who should attend?
This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard – whilst focussing on ‘going the extra mile’. Key skills will be explained and demonstrated in order to help participants develop confidence. And practical exercises will ensure they are on the right track their own appropriate style
Outcome / Qualification etc.
CPD Accredited
Certificate of Acheivement
By the end of this Customer Service Training course, you will be able to:
- Explain and understand what your customers expect from you as a service / product provider (the good and the bad)
- Clearly articulate what the customer experience ‘should be’ within your organisation – to achieve excellence and differentiation
- Learn how to build rapport quickly with customers
- Demonstrate positive listening and effective questioning skill
- Structure conversations in order to clarify customer requirements and demonstrate you taking ownership
- Handle challenging customers calmly and confidently
- Know how to drive for and ensure consistent quality of service
- Win and retain your customers’ confidence and trust
Training Course Content
Introduction and Context to Customer Service Training
- How and Why the ‘Top Performing’ Organisations Plan for Excellence
Achieving Excellence in Customer Service
- The Principles of Customer Service
- Meeting the Customers Expectations
- Positive Communications with Your Customers
- Managing Challenging Customers
- Ensuring a Consistent Quality Service and Knowing How to Excel
- Turning the Conversation into an Appointment
Request info
ATA (Asset Training Academy) Ltd
Asset Training Academy is a leading training provider specialising in the areas of Leadership, Management Development, Business Skills and Mental Health. We offer a full suite of CPD Accredited training courses that are designed to help individuals perform better in...