Course description
Customer Service Training
M Training's course is tailored to help you understand the vital role of customer service and equip you to provide outstanding service to your clients. By mastering these skills, you can boost customer loyalty, enhance your brand's reputation, and contribute to the long-term success of your organization.
Enhance Your Customer Service Skills
During this one-day course, you'll gain the knowledge and practical skills needed to elevate your customer service capabilities. You'll learn how to identify customer needs, refine your listening and communication skills, and effectively handle customer complaints.
Upcoming start dates
Suitability - Who should attend?
This course is designed for anyone currently in a customer service role or transitioning into one. It’s perfect for individuals seeking to enhance or refresh their skills and knowledge in this critical area.
Outcome / Qualification etc.
Customer Service Course Objectives
Participants in this course will learn:
- The key elements of excellent customer service
- Insights into the customer experience and journey
- Effective communication strategies
- Techniques for managing difficult customers and challenging situations
- How to address and resolve complaints
- Strategies for managing your workload efficiently
Training Course Content
Customer Service Course Topics
Here’s a look at the topics covered in the one-day course:
- Understanding customer needs
- Setting and managing customer expectations
- The impact of your business practices
- Identifying opportunities for improvement
- Active listening, positive language, and rapport-building techniques
- Effective questioning to uncover issues
- Taking ownership of problems
- Prioritizing tasks and managing to-do lists
Course delivery details
Customer Service Course Day Details
Our Customer Service courses are hands-on experiences with small class sizes, accommodating a maximum of six delegates to ensure ample interaction with the trainer and opportunities to ask questions!
Courses are offered as in-person classroom sessions or live online classes (via Zoom). All courses run from 9:30 AM to 4:30 PM, with plenty of breaks throughout the day.
Private / Bespoke Customer Service Courses
We also offer private one-on-one and group training sessions at our training centers or at a location that suits you, anywhere in the UK. Online sessions are also available.
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M Training and Consultancy Ltd
M Training offers intensive, one and two day courses designed to equip professionals with essential business skills. Our courses cover a wide range of topics, including Digital Marketing, Marketing Strategy, Leadership and Management, Excel, Microsoft applications, and other essential business...