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Professional Training

Managing Customer Service

Future Savvy, In London (+4 locations)
Length
1 day
Next course start
Enquire for more information (+5 start dates)
Course delivery
Classroom, Virtual Classroom
Length
1 day
Next course start
Enquire for more information (+5 start dates)
Course delivery
Classroom, Virtual Classroom
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Course description

Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

Upcoming start dates

Choose between 5 start dates

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  • Classroom
  • Birmingham

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  • Classroom
  • London

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  • Classroom
  • Manchester

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  • Classroom
  • Reading

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  • Virtual Classroom
  • Online

Outcome / Qualification etc.

This one-day workshop will help you teach participants:

  • How to identify ways to establish links between excellence in customer service and your business practices and policies.
  • How to develop the skills and practices that are essential elements of a customer service-focused manager.
  • How to recognize what employees are looking for to be truly engaged.
  • How to recognize who the customers are and what they are looking for.
  • How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Training Course Content

Six Critical Elements

  • Critical Elements of Customer Service
  • Element One: A Customer Service Focus
  • The Three Beliefs
  • Element Two: Procedures
  • Drafting Standards
  • Element Three: Culture
  • Element Four: Problem-Solving
  • Role Play
  • Element Five: Measurement
  • Element Six: Reinforcement
  • Developing and Maintaining Relationships
  • Phrases for Customer Service Success
  • Measurement in Practice

Understanding Leadership

  • About Leadership
  • Understanding Your Comfort Zone
  • Our Comfort Level
  • Managing Performance
  • Servant Leadership
  • The Heart of Leadership
  • Onboarding and Orientation

Five Practices of Leadership

  • Challenging, Inspiring, and Enabling
  • Making Connections
  • Making Connections
  • Modeling and Heart
  • Committing to Recognition
  • Practices in Practice
  • Pre-Assignment Review
  • Personal Action Plan

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Future Savvy

Welcome to Future Savvy, your gateway to a world of boundless learning and professional growth! At Future Savvy, we believe that knowledge is the key to success, and we are dedicated to providing top-notch training solutions designed to empower individuals...

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