Course description
In today’s competitive market, exceptional customer service is a key differentiator. This comprehensive one-day course is designed to equip participants with the essential skills and knowledge needed to deliver outstanding customer care.
Throughout the day, attendees will explore the fundamental reasons behind effective customer service and the critical role of human interaction. The course covers the nuances of customer expectations, various personality types, and the importance of making a memorable first impression. Participants will learn to maintain the highest level of professionalism and adhere to best practices in customer service.
Upcoming start dates
Suitability - Who should attend?
This one-day Customer Service Excellence course is perfect for organisations looking to enhance the skills of their customer-facing teams. Suitable for a diverse range of roles including customer service representatives, frontline staff, sales professionals, receptionists, and managers, this course will help your staff improve their service techniques and make a lasting positive impression on customers. Whether you have new employees or seasoned professionals, the course offers valuable insights and practical strategies to elevate customer interactions and foster a superior customer experience across your organisation. Investing in this training will equip your team with the essential skills to deliver exceptional customer care and drive overall success.
Outcome / Qualification etc.
By the end of the course, participants will be able to apply these skills to foster better customer relationships, solve problems effectively, and contribute positively to their organisation’s customer service goals.
Training Course Content
Customer Service Excellence - One-Day Course
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Introduction to Customer Service
- Understanding the Importance of Customer Care
- Navigating Today’s Competitive Market
- Meeting and Exceeding Customer Expectations
- The Role of the Human Factor in Service
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The Customer Experience Journey
- Creating a Strong First Impression
- Maintaining Professionalism Across Interactions
- Adhering to Best Practices and Excellence Standards
- Establishing Effective Codes of Behaviour
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Effective Communication Techniques
- Essentials of Telephone and Reception Etiquette
- Mastering Word Choice, Tone, and Attitude
- Building Rapport and Trust with Customers
- Recognising and Interpreting Body Language
- Best Practices for Telephone Communication
- Developing Active Listening Skills
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Problem-Solving and Handling Complaints
- Turning Problems into Opportunities
- Strategies for Effective Problem Resolution
- Managing and Resolving Customer Complaints
- Leveraging Collective Knowledge to Enhance Efficiency
- Committing to Continuous Improvement
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Maintaining a Positive and Productive Attitude
- Sustaining High Energy and Positivity
- Encouraging Individual and Team Accountability
- Planning for Future Customer Service Success
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Reviews
Average rating 5
Suki was an excellent trainer who understood our needs and delivered the course that was tailored specifically to our organisation.
I arranged this course for my team and from start to finish has been a very pleasurable experience working with keys training.
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...
Suky was great