Course description
Customer Service Online Training Course
We have come to expect top notch levels of customer service, and our perception of an organisation’s brand can be easily damaged if our experience falls short of the mark. Put simply, businesses with great customer service are more competitive.
This interactive Customer Service Essentials course, has been designed to help all those in customer handling roles, hone their skills in customer service excellence. You will benefit from psychological insight surrounding verbal and non-verbal communication techniques; practical advice on customer servicing policy and complaints handling; and guidance on how you can reinforce brand values, inspire customer loyalty and secure repeat business.
Upcoming start dates
Outcome / Qualification etc.
The course is efficient and effective to use and takes between 50 – 60 minutes to complete.
Upon completion you will have an understanding of Customer Service Excellence.
Objectives
After completing this course, learners will be able to:
- Understand the principles of customer loyalty and how to build it through your interactions.
- Communicate persuasively and effectively via the phone, face-to-face, and in writing.
- Provide excellent customer service by using your customer service skills ‘toolkit’.
- Understand the customer complaint resolution cycle and how to deal with common customer service challenges.
Course delivery details
This is an Online eLearning Course
Expenses
Course Price: £59.00 + VAT
Request info
British Assessment Bureau
British Assessment Bureau is a leading provider of training courses that are designed to help businesses improve their processes and enhance their overall performance. Their training courses cover a wide range of topics, including quality management, health and safety, environmental...