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Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
Contact Center Training
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
Customer Care - Incoming and Outgoing Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
Customer Care: Be Part of Your Customer’s Story
Diomas Learning Solutions
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Professional Training
5.0
(4)
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Multiple (10)
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Classroom
Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ story – what it’s like to be...
Customer Excellence for Finance Staff (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course will enable participants to understand who their customers are and what they require us to do in order...
Customer Satisfaction as a Selling Tool (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
Evidencing The Fair Treatment of Vulnerable Customers | In Company
ZISHI
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company, Blended
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
FD108: Introduction to Stakeholder Communications
TPT Consultancy & Training Ltd
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Professional Training
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From 350 GBP
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Multiple (3)
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Classroom, Virtual Classroom, Self-Paced Online, In Company
This course will provide learners with the development of key skills in communicating, influencing and negotiating across a broad range...
Shareholder Value Creation | In Company
ZISHI
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company, Blended
This course is designed to provide Senior Executives with knowledge and skills to evaluate and influence the Critical Success Factors...
Coaching Sales Excellence
Mercuri International Ltd
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Corporate Training for Teams
5.0
(1)
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From 995 GBP
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Nationwide
-
Classroom
Supporting the sales team in the field is an essential part of the sales leader's role. Mercuri's Coaching Sales Excellence...
Bespoke Sales Performance
BMS Performance
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Corporate Training for Teams
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Nationwide
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In Company
Your products, sales teams and company culture are unique to your business. So to really accelerate sales performance you need...
Sales Executive Level 4
Mercuri International Ltd
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Apprenticeships
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Nationwide
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Classroom
Mercuri’s SALES+ Level 4 Sales Executive Apprenticeship programme has been created by sales experts to ensure sales professionals have the...
Management Development - In-House Training
Live and Learn Consultancy
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Corporate Training for Teams
4.9
(77)
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Multiple (2)
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In Company
Great managers inspire great results! You will learn best practice management skills to increase your confidence, motivation & capability as...
Sales Management
Infero Training Ltd
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Corporate Training for Teams
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From 248 GBP
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Nationwide
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In Company
On this course you'll learn to create an effective sales team; promote effective sales performance through training, evaluations, and sales...
Analysing Return on Investment - In Company
Global Business Advisors
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Corporate Training for Teams
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Nationwide
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In Company
Overview To determine if capital investment is beneficial to their organisation, Return on Investment Analysis will provide you with the...
Call Centre Communication Skills
DKB Training Associates Ltd
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Professional Training
5.0
(1)
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Nationwide
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In Company
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
Customer Care Mastery: Navigating Service Excellence
Churchill Square Training & Development
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Professional Training
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Nationwide
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In Company
In today's business landscape, the ability to lead, exemplify, and champion organizational values within a customer service framework is indispensable...
Customer Service In-house Training
Keys Training
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Professional Training
5.0
(10)
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From 775 GBP
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Multiple (2)
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In Company, Virtual Classroom
In today’s competitive market, exceptional customer service is a key differentiator. This comprehensive one-day course is designed to equip participants...
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