Course description
Customer Excellence for Finance Staff - PTP Training & Marketing - In-house Training
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
This Customer Excellence for Finance Staff course is available throughout the UK.
CPD Value 5.5 Hours
Upcoming start dates
Outcome / Qualification etc.
- A greater understanding of the customers needs and how they rate customer excellence
- Understand why customers complain especially when there is a financial implication and how to put things right
- A greater understanding of the basic financial acts that govern what we do
- How to measure and track customer excellence
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Expenses
Contact PTP to arrange this in-house course and to arrange pricing details.
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...