Course description
Customer Excellence for Finance Staff
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
This Customer Excellence for Finance Staff course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- A greater understanding of the customers needs and how they rate customer excellence
- Understand why customers complain especially when there is a financial implication and how to put things right
Training Course Content
- 09:30 - 09:45 Coffee & Course Objectives
- 09:45 - 10:30& Customer Excellence
- (What does it mean to you? Why should we bother? The good v the bad)
- 10:30 - 11:00 Benefits of Delivering Customer Excellence
- 11:00 - 11:15& Coffee break
- 11:15 - 12:00 Know your Customers
- 12:00 - 12:45 Developing Customer Excellence (Customer expectations, service evaluation)
- 12:45 - 13:45 Lunch break
- 13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints)
- 14:45 - 15:30 Act Upon It! (Understanding some of the financial acts that govern what we do)
- 15:30 - 15:45 Coffee Break
- 15.45 - 16:30 Have we got it right?
- 16:30 - 16:45 Summary & Action Plans Agreed
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Reviews
Average rating 5
The course was really good.
Level of engagement from trainer was outstanding.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Well presented course, fun learning.