Course description
Customer Care Mastery:
Navigating Service Excellence
Course Description:
In today's business landscape, the ability to lead, exemplify, and champion organizational values within a customer service framework is indispensable for achieving sustainable success. This course is meticulously designed to empower you as a leader—whether in a supervisory or managerial capacity—within a customer-centric setting.
What Will Participants Learn?
- Discover effective methods to align excellence in customer service with overarching business practices and policies.
- Cultivate the crucial skills and practices requisite for a customer service-oriented leadership role.
- Understand the fundamental factors that drive employee engagement and satisfaction.
- Identify the diverse constituencies of customers and their unique needs and expectations.
- Develop actionable strategies for fostering employee engagement and ensuring customer satisfaction across various business units under your purview.
Key Topics Covered:
- The Six Pillars of Customer Service Excellence
- Insights into Effective Leadership
- Performance Management Techniques
- Effective Onboarding and Orientation Strategies
- Implementing the Five Core Leadership Practices
Upcoming start dates
Suitability - Who should attend?
This course, "Customer Care Mastery: Navigating Service Excellence," is designed to cater to a broad spectrum of professionals across various industries who play a role in customer service delivery and aspire to elevate their skills and knowledge in this domain. Specifically, the following individuals would greatly benefit from attending this course:
-
Customer Service Representatives: Frontline staff responsible for directly interacting with customers, handling inquiries, resolving issues, and providing support would gain valuable insights and techniques to enhance their customer service capabilities.
-
Supervisors and Team Leaders: Individuals in supervisory or team leadership roles within customer service teams would benefit from learning effective strategies to coach, motivate, and empower their team members to deliver exceptional service consistently.
-
Managers and Directors: Managers and directors overseeing customer service departments or broader organizational functions would gain valuable perspectives and tools to develop customer-centric strategies, drive performance improvements, and enhance overall service delivery.
-
Sales Professionals: Sales representatives and account managers who engage with clients and prospects would benefit from understanding how exceptional customer service contributes to building strong relationships, improving client retention, and driving sales growth.
-
Entrepreneurs and Small Business Owners: Individuals leading small businesses or startups would gain valuable insights into establishing and maintaining excellent customer service practices to differentiate their offerings, build brand loyalty, and drive business success.
-
Marketing and Product Development Professionals: Professionals involved in marketing, product development, or brand management would benefit from understanding customer needs, preferences, and feedback to inform product/service enhancements and marketing strategies.
-
Anyone Interested in Service Excellence: Ultimately, anyone within an organization who recognizes the importance of delivering outstanding customer experiences and seeks to enhance their customer service skills and knowledge would find value in attending this course.
Outcome / Qualification etc.
At the end of the course you can download a course completion certificate.
We are an accredited CPD provider.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Request info
Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...