Functional Skills, confidence in Norbiton

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

The King's Fund chooses Emphasis to improve their overall writing standard.

A case study on 'Writing to Customers' training.

Nabarro, a leading commercial law firm, implements a plain English campaign.