Course description
Assertiveness Skills Training Course Overview
Enhance your assertiveness skills and boost your confidence when handling challenging people or situations with this highly rated one-day course.
Course Introduction: Assertiveness Skills Training
If you often face difficult or strong-willed individuals in the workplace and want to improve your assertiveness, this one-day course is designed for you.
The course provides practical tools, techniques, and knowledge to help you communicate more confidently and authoritatively in a variety of scenarios. You will gain the confidence to handle passive or aggressive individuals in a constructive and positive way.
Learn to Be More Assertive
Throughout the day, you’ll engage with both theory and practical exercises, helping you understand what it means to be assertive and why people behave differently. You’ll develop essential communication skills that will empower you to handle various situations and difficult people with greater confidence.
You'll explore different techniques and models to help you be more self-assured in your communication, and you’ll practice these new behaviors in a safe, supportive environment. By the end of the course, you’ll be fully prepared to apply your new assertiveness skills in the workplace right away.
A delegate manual will be provided for you to complete during the course and use for future reference. Plus, you’ll receive 3 months of online support to help with any follow-up questions.
Upcoming start dates
Suitability - Who should attend?
This course is ideal for anyone who deals with a variety of personalities or challenging situations in the workplace—whether you’re interacting with customers, colleagues, or managers—and wants to communicate with more confidence and clarity.
Outcome / Qualification etc.
By the end of the course day you will:
- Understand the three key behavioral types: passive, aggressive, and assertive
- Identify the characteristics of each behavior
- Learn the importance of assertiveness and the benefits it brings
- Understand why people act in different ways based on assertiveness theory
- Improve your face-to-face communication skills in assertive situations
- Gain confidence in handling difficult conversations
- Demonstrate assertiveness in a range of scenarios
Training Course Content
Assertiveness Skills Course Topics
- What is assertive behavior?
- Recognizing passive, aggressive, and passive-aggressive behaviors
- Theories of assertiveness, including Transactional Analysis
- The influence of behavior on behavior
- The role of first impressions in communication
- Face-to-face communication techniques
- Human rights and assertiveness
- Assertiveness models and techniques
Course delivery details
Our highly rated Assertiveness training courses are designed to be interactive and practical. With small class sizes (a maximum of 6 delegates), there’s plenty of opportunity for personal interaction with the trainer and for asking questions.
Courses are offered as in-person classroom sessions or live, online training (via Zoom), running from 9:30 AM to 4:30 PM, with regular breaks throughout the day.
Scheduled Assertiveness Training Courses
We offer public Assertiveness Courses in Manchester and online. You can check the available dates below.
Private/Bespoke Assertiveness Training
Looking for personalized Assertiveness training for yourself or your team?
We offer private one-to-one and group Assertiveness training sessions at our training centers, your office, or any location in the UK. These can also be delivered online.
The content of private in-house courses can be customized to meet the specific needs of your team.
For more details, check the Private Course tab below.
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M Training and Consultancy Ltd
M Training offers intensive, one and two day courses designed to equip professionals with essential business skills. Our courses cover a wide range of topics, including Digital Marketing, Marketing Strategy, Leadership and Management, Excel, Microsoft applications, and other essential business...