Course description
If you have to deal with difficult or strong-willed people in your workplace and are looking to improve your assertiveness this 1-day course is for you.
This Assertiveness course will give you the knowledge, tools and techniques that you can implement in a range of scenarios to help you communicate with people in a more authoritative manner.
You will gain increased self-esteem and confidence in your ability to deal with a variety of situations effectively, and the ability to deal with passive or aggressive people in an appropriate and positive manner.
Throughout this 1 day course, you will use a combination of theory alongside practical exercises to understand what it is to be assertive, why people act in different ways and how you can develop your communication skills.
You will look at different techniques and models that can be implemented to enable you to be more confident when communicating in various scenarios or with difficult people.
There will be opportunities to practise new behaviours in a safe and supportive environment so that you are fully equipped to take these new skills back to the workplace and implement them straight away.
You will be provided with a delegate manual to complete on the day and use as a reference after the course, along with 3 months of online support for any follow-up questions.
Upcoming start dates
Suitability - Who should attend?
This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.
Outcome / Qualification etc.
By the end of the course day you will:
- Understand the difference between the three behavioural types
- Identify the specific characteristics related to each behaviour
- Understand why we need to be assertive and the benefits of this type of behaviour
- Appreciate the theory of why people act in certain ways
- Realise the ways to improve your face-to-face communication when being assertive
- Build the skills so that you can be confident when having difficult conversations
- Be able to demonstrate how to be assertive in a variety of situations
Training Course Content
Assertiveness Skills Course Topics
- What is assertive behaviour?
- Identifying passive, aggressive and passive-aggressive behaviour
- Theories in assertiveness and Transactional Analysis
- Behaviour breed behaviour
- First impressions when communication
- Face to Face communication
- Human rights when being assertive
- Assertiveness models & techniques
Course delivery details
Our 5-star rated Assertiveness training courses are practical courses with small class sizes, and a maximum of 6 delegates, allowing plenty of time to interact with the trainer and ask questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Assertiveness Training Courses
Our scheduled public Assertiveness Courses are run in Manchester and Online. Dates for these can be found below.
Private / Bespoke Assertiveness Training
Are you looking for in-house Assertiveness training for yourself or your team?
We run private one-to-one and group Assertiveness training at our training centres, at your premises or at a location to suit you, anywhere in the UK. These can also be held Online.
The content of our In-house Assertiveness courses can be tailored to your requirements or the needs of your team.
For more information see the Private Course tab further down the page for more information
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M Training and Consultancy Ltd
M Training offers intensive, one and two day courses designed to equip professionals with essential business skills. Our courses cover a wide range of topics, including Digital Marketing, Marketing Strategy, Leadership and Management, Excel, Microsoft applications, and other essential business...