Course description
Assertiveness & Confidence Skills Training
1 Day In Person Training | Instructor-Led Courses
This Assertiveness and Confidence course has been designed for participants to understand the essential factors behind being assertive, enabling participants to understand the processes which will make them more effective, increasing their confidence and sense of achievement.
This Assertiveness & Confidence Course Will Enable Delegates To:
- Speak up for themselves without feeling embarrassed or foolish
- Boost their self-esteem and confidence
- Understand the difference between Non-assertive, Assertive and Aggressive behaviour
- Interact with others on a more confident professional footing
- Cope with conflict when it arises to attain better solutions
- Learn effective responses to commonly arising situations
About our Trainers
We like to think of our trainers as the best of the best. Our trainers are extremely adaptable when presenting each course, varying the teaching pace, content and explanations to ensure each new skill is understood, mastered and can be used in the workplace.
Suitability - Who should attend?
The Assertiveness & Confidence Skills Training day is suitable for individuals at all levels and across all industries who want to develop their assertiveness and confidence skills. This may include professionals who:
- Struggle with expressing their opinions or needs
- Find it difficult to say "no" or set boundaries
- Want to enhance their communication and negotiation skills
- Need to manage conflicts effectively
- Want to build their self-confidence and self-esteem
- Aspire to take on leadership roles or advance their careers
Whether you are a team member, supervisor, manager, or executive, this training can help you develop the skills and mindset to communicate more effectively, build healthier relationships, and achieve your personal and professional goals.
Outcome / Qualification etc.
Certificate of Attendance
Anyone who needs to master the principles and practices of effective, assertive communication. Senior/ junior managers, directors, administrative and technical staff have found the following benefits from this course:
- Increased productivity through more effective communication
- Increased confidence in handling difficult behaviour in others
- Reduced interruptions at work
- Gained more time for creative and development opportunities
- Manage time more effectively and enjoyed greater self-esteem
- Improved decision-making and reduction in procrastination
- Able to manage colleagues and friends effectively
- Enjoyed a more balanced lifestyle
- Increased work effectiveness and productivity
Training Course Content
- Why Assertive Behaviour is Important
- Self-Assessment
- Aggressive, Assertive and Non-Assertive Behaviour
- Obstacles to Assertiveness
- Improving Self-Esteem
- Coping With Conflict
- Using “I” Statements
- Clarification and Body Language
- Assertive Responses
- Building an Assertive Outlook
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Expenses
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...