Course description
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.
Upcoming start dates
Suitability - Who should attend?
- Learners must be aged 19 years or over as at the start of the academic year (31st August).
- Must have lived in the UK or EU for the last three years.
- Must currently reside in England, in a post code outside of the Mayor of London, Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley, West Midlands and the North of Tyne Combined Authority NTCA.
- If aged 19-23, must hold a full Level 2 qualification or above in any subject (e.g., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).
- If aged 24+ no qualifications are required.
Training Course Content
This qualification will enable learners to develop an understanding of:
- Communicating with customers in the hospitality sector
- Teamwork in the hospitality sector
- Professional standards and personal development
- Legislation and regulations relating to customer service delivery in the hospitality sector.
It is made up of four mandatory units as follows:
- Principles of customer service in the hospitality sector
- Understand effective teamwork in the hospitality sector
- Understand legislation and guidance relevant to the hospitality sector
- Understand professional personal standards in the hospitality sector.
Course delivery details
This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions. Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided.
Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study.
Learners should be able to take all the information needed to complete the course from the Workbooks but will also receive high level support from their Assessor and the Distance Learning Team.
Each unit will have a set deadline so Learners can plan their study time to fit in with these dates.
Why choose Wiltshire College & University Centre
96% of students go onto further study, training or employment
98.8% overall pass rate for Level 3 courses
1,089 courses to choose from
Continuing Studies
Learners who achieve this qualification could progress to:
- Hospitality/catering apprenticeships
- Level 3 Award in Hospitality Supervision and Leadership Principles
- Level 3 NVQ Diploma in Hospitality Supervision and Leadership
- Level 3 Certificate in Retail Knowledge
- Level 3 Certificate in Professional Development for Hospitality and Tourism
- Level 3 Certificate In Hospitality Retail Outlet Management
- Level 3 Diploma in Hospitality