Course description
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Upcoming start dates
1 start date available
Training Course Content
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
Learning Curve Group
Dunelm Rise
Durhamgate
DL16 6FS Spennymoor
Learning Curve Group
Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisition to become one...
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