Course description
Course Overview
This two-day, CPD-accredited course equips managers with essential knowledge and skills across key HR areas, covering the full employment lifecycle—from recruitment to termination when necessary, whether due to misconduct, poor performance, or prolonged absence.
Training Details
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Tailored Delivery
The training is customised to your specific needs and can be delivered at your location or ours. -
Expert-Led Instruction
Led by Make UK’s highly experienced HR and employment law specialists, offering extensive expertise in legislation and HR best practices.
Suitability - Who should attend?
Who Should Attend?
This course is ideal for managers and team leaders seeking a foundational understanding of key HR management skills, empowering them to lead teams effectively while integrating sustainability principles into their roles.
Training Course Content
Course Content
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Recruitment and Selection
- The legal framework
- Recruitment sources
- Sifting applications
- Prohibited questions
- Competency-based interviewing
- Questioning techniques
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Dignity and Respect in the Workplace
- The Equality Act and protected characteristics
- How discrimination occurs and remedies
- Harassment, bullying, and 'banter'
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Communication Skills
- Effective message delivery
- Importance of body language
- Key considerations for email and telephone communication
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Unfair Dismissal Framework
- Defining fairness and procedural guidelines
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Discipline
- Informal and formal approaches
- Suspension procedures
- Employee rights
- Conducting investigations and gathering witness statements
- Managing disciplinary hearings and appeals
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Grievance
- Understanding grievances
- Informal and formal resolution approaches
- Conducting formal grievance hearings
- Investigating grievances and possible outcome
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Performance Management
- Measuring performance and identifying the 'performance gap'
- Providing constructive negative feedback
- Importance of examples and documentation
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Absence Management
- Costs of absence
- Managing both long-term and short-term absences
- Conducting return-to-work interviews
- Utilising medical reports effectively
Expenses
Course Price
£595 + VAT
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Make UK
Make UK provide a range of business services including HR, employment law, health, safety and environment support, consultancy and training. Make UK's portfolio of quality training, endorsed by external industry bodies, covers the whole workforce, with various delivery methods to...