Course description
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.
With our Customer Support workshop, Participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Upcoming start dates
Suitability - Who should attend?
You don’t need any special equipment for this course, just a PC or Mac to watch the videos and a pen to take notes if you are using the Elearning modules. There are no pre-requisites for this training, hence anyone can attend.
Training Course Content
- Module One: Getting Started
- Module Two: What Is Customer Service?
- Module Three: Challenges
- Module Four: Email
- Module Five: SMS
- Module Six: Webchat
- Module Seven: Multi-Channel Apps
- Module Eight: Support Ticket Apps
- Module Nine: Documentation
- Module Ten: Feedback
- Module Eleven: Be Proactive
- Module Twelve: Wrapping Up
Course delivery details
Direct delivery via tutor-led training session, offering you interactive training in a small classroom setting or engaging Elearning modules. The sessions are packed with exercises and hands-on experiences, thus enabling you to translate what you have learnt in the course to the workplace and professionally.
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Lion Heart Consulting
LH consulting is your premier destination for accredited courses. Whether you are complete beginner or veteran looking to gain your professional qualification or up skill your soft skills, we offer a full range of courses. We consider that giving your...