Course description
Customer Service (Diploma/Online)
Kick start you career, upskill in your current role or gain a promotion with the Level 3 Diploma in Customer Service.
Learn key sector principles, such as techniques for delivering customer service and building and maintaining relationships with customers, and gain an understanding of the legislation and regulations that governs the industry.
This work-based qualification allows you to develop a range of technical skills and behaviours that supports competence in your current or future role. Skills learnt can include resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service.
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Upcoming start dates
Suitability - Who should attend?
Entry Requirements:
To ensure you are able to successfully complete your course and achieve this qualification, we will need to review your existing qualifications and/or experience, taking into consideration if you are able to progress to a level 3 qualification. For learners who have recently been in education, the profile is likely to include one of the following:
- A Pearson BTEC level 2 qualification a related vocational area.
- A standard of literacy and numeracy supported by a general education equivalent to four GCSEs at grade A*-C.
- Other related level 2 qualifications.
- Related work experience.
Eligibility:
- 19+
- Be working in a customer service or cross functional role.
- Subject to successful interview and initial assessment.
Who it's for:
This qualification is for learners who work in, or who want to work in, customer service roles such as customer service supervisor, customer relationship manager, customer service team leader, client services officer, events coordinator.
Outcome / Qualification etc.
- Type: Diploma
- Course Level: Level 3
- Awarding Body: Pearson
Training Course Content
You will be expected to complete 55 credits across a range of modules that can include:
- Organise and Deliver Customer Service.
- Understand the Customer Service Environment.
- Resolve Customers’ Problems.
- Principles of Business.
- Understand Customers and Customer Retention.
- Manage Personal and Professional Development.
- Resolve Customers’ Complaints.
- Gather Analyse and Interpret Customer Feedback.
- Communicate Verbally with Customers.
- Communicate with Customers in Writing.
- Deliver Customer Service to Challenging Customers.
- Bespoke Software.
- Employee Rights and Responsibilities.
Course delivery details
Delivery: Remote learning - learn at your own pace
Why choose Ixion Holdings Ltd
We are a national ‘Grade 1’ Ofsted ‘Outstanding’ training provider.
As part of Shaw Trust, in 2021 we supported over 475,000 people.
100% of respondents at their end of apprenticeship survey said their Teaching Assessor was knowledgeable and experienced.
Continuing Studies
Learners who achieve the Pearson BTEC Level 3 Diploma in Customer Service can progress to the Pearson Edexcel Level 4 NVQ Diploma in Customer Service. Alternatively, learners could choose to progress to management qualifications at level 3, including:
- Pearson BTEC Level 3 Diploma in Management
- Pearson BTEC Level 3 Certificate in Management Principles