Course description
Professional Customer Care
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.
Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.
Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.
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Upcoming start dates
Outcome / Qualification etc.
For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.
Why choose Dickson Training Ltd
97% return rate on clients who invite us back to work with them again
Training provisions to over 100 clients for over 2000 participants
100% pass rate on our ILM Train the Trainer programmes
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Reviews
Average rating 5
When I first approached Dickson training, I had a fairly simple plan in mind for an “overall brush up” on my teams customer service skills, with a focus on difficult customers. ...
“Fantastic – thank you.”
some further feedback from the customer service training you provided, we have had 2 weeks recently where we have hit a 100% positive CSAT rating and are seeing consistently hig...