Course description
Customer Care - An in house 2-day training course in Customer Service with MPW Learning
This intensive two-day training course in Customer Care is designed to develop the skills required to handle a wide range of customer care situations and to create positive direct contact with either new or existing customers.
Via varied methods, this training course offers an understanding of how people relate to one another and how to best deal with the emotions that occur in difficult situations. Course participants will learn how to maintain professional relationships with the customer under all circumstances.
Upcoming start dates
Suitability - Who should attend?
This two-day training course in Customer Care with MPW Learning is suitable for professionals in all industries whose job roles involve customer service and direct communication with clients.
Training Course Content
This 2-day Customer Care training course will cover the following units:
- Why bother with customer service.
- Why organisations lose customers.
- How much is a customer worth?
- Creating excellent customer service.
- Red flag statements.
- What customers want.
- Creating and building rapport with your customers.
- Handling complaints and solving customer problems.
- Using an effective influencing style when dealing with customers.
- Dealing with difficult customers.
Customer Outreach Award
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Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Expenses
MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.
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Case Studies
Leadership Pathway Programme & MPW Learning Collaboration
In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.