Course description
Our Customer Service free online course will support you to provide customer service in a range of different environments within a customer service role. This course will equip you with the knowledge and understanding of providing effective customer service, resolving customer complaints, customer retention, and monitoring customer interactions. You will learn how to manage performance, conflicts within the workplace and gain an understanding of equality, diversity, and inclusion in the workplace.
Upcoming start dates
Suitability - Who should attend?
- Aged 19+ as of 31st August 2023
- Lived in the EU for 3 years
Training Course Content
What Will You Learn
- Develop an understanding of the customer service environment and the principles of business.
- Develop an understanding of how to resolve customers’ problems and complaints.
- Develop an understand of customers and customer retention.
- Develop an understanding of how to monitor customer service interactions and feedback.
- Learn about equality, diversity and inclusion in the workplace.
- Develop an understanding of how to manage performance and conflict in the workplace.
Course delivery details
Course Benefits
- Achieve a nationally recognised Level 3 qualification.
- Evidence of your competency to employers.
- Further your personal and professional development.
- Provide underpinning knowledge to provide customer service in a range of different environments.
- Learn at a time that suits you without the need to attend college.
Why choose CT Skills
The average completion rate throughout other training providers sat at 51%. However, we achieved over 10% higher sitting at 61.8%!
94% of our learners would recommend CT Skills.
We are graded ‘Good’ by Ofsted and were also graded 4 stars out of 4 (Excellent) by our employer partners on the government’s Find Apprenticeship Training website in 2022!
Expenses
Funded via the National Skills Fund
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You do not hold a level 3 (or higher) qualification in any subject, or, if you do hold a qualification of at least level 3, you must be either unemployed or in employment but earning below the low wage threshold of £20,319.