Course description
If you’re seeking to elevate your career by honing your customer service skills, this Customer Service Level 3 online course is the ideal course for you. Gain the essential skills and knowledge that will allow you to better serve your customer, and boost your CV and career prospects.
Upcoming start dates
Training Course Content
Unit 1: What is customer service?
- Why customer service is important today
- Putting customers first
- Customer service as value
- Customer service as experience
- How people experience your business
Unit 2: Getting started
- Customer interactions as a chain
- How your organisation presents itself to potential customers
- Getting the environment right
- Providing confidence in your product or service
- Conclusions
Unit 3: Serving customers
- Easy access
- Helping to solve a customer’s problems
- Providing expertise
- Value for money
- The ability to affect the purchase easily and quickly
Unit 4: Feedback and putting things right
- Getting feedback
- How you respond when things go wrong
- Treating customers with respect
Unit 5: Creating a customer service culture: business
- Customer service is not an add-on
- Seven aspects of how an organisation works
- Strategy
- Structure
- Systems
Unit 6: Creating a customer service culture: people
- Style
- Staff
- Skills
- Shared values
Course delivery details
Split into 6 units, every element of this course seeks to expand your understanding of customer service, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.
This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.
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Association of Learning
Get qualified from the comfort of your own home. There’s no better time to rediscover yourself and be your best. Join the thousands of students who have upskilled and gained a recognised qualification from home, with our flexible courses designed...