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Advanced Negotiation and Mediation
London Premier Centre
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Professional Training
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From 3,750 GBP
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Multiple (7)
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Multiple (8)
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Classroom
This course introduces participants to a range of issues surrounding the dynamics of disputes and to the advanced models of...
Consumer Psychology and Buyer Behaviour
London Training for Excellence
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Professional Training
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From 3,951 GBP
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Multiple (3)
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Classroom
Every person is a consumer. Understanding consumers and the influences on their behaviour is critical for explaining and predicting consumption-related...
Marketing Analysis and Strategy
London Training for Excellence
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Professional Training
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From 3,951 GBP
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02/12/2024
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Multiple (10)
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Classroom
In today's competitive environment marketing has become a key differentiator between those organisations that succeed and those that don't. Market analysis...
Commercial Awareness - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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Classroom, Virtual Classroom, Blended, In Company
The delegate will learn the importance of developing commerciality. This course is designed to help participants understand the commercial needs...
How to Say 'No' and Retain Customer Satisfaction
PTP Training & Marketing Ltd
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Professional Training
5.0
(1)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Dealing with Incoming Calls Positively
PTP Training & Marketing Ltd
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Professional Training
4.7
(7)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Customer Service
Lion Heart Consulting
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Professional Training
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a...
Customer Support
Lion Heart Consulting
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Professional Training
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
Strategic Distribution and Channel Management
London Training for Excellence
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Professional Training
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From 3,951 GBP
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02/12/2024
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Multiple (3)
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Classroom
The practice of distribution has changed dramatically in recent years, especially since the advent of e-commerce and online buying. Strategic distribution...
Key Account Management
ATA (Asset Training Academy) Ltd
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Professional Training
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From 275 GBP
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Multiple (11)
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Multiple (8)
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Classroom, In Company, Virtual Classroom
1 Day Programme This 1 day ‘Key Account Management’ course is aimed to provide Account Managers with a range of...
Loyalty Program with Customer Experience Excellence
London Training for Excellence
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Professional Training
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From 3,951 GBP
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16/12/2024
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Multiple (3)
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Classroom
Building loyal customers in today's rapidly shifting marketplace is more challenging and crucial than ever. This 5-day course delves into...
Strategic Planning and Goal Achievement
Global Business Advisors
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Professional Training
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Multiple (7)
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Classroom, Virtual Classroom
"Strategic Planning and Goal Achievement" is a comprehensive course designed to provide individuals and organizations with the knowledge, skills, and...
Managing Customer Service
Future Savvy
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Professional Training
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Multiple (5)
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Classroom, Virtual Classroom
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
Digital CRM Masterclass
Data and Marketing Association
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Professional Training
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Intermediate level
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From 450 GBP
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Multiple (2)
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Classroom, Virtual Classroom
Make the most of Digital CRM Masterclass to deliver better results. You'll learn how to manage relationships with customers and...
Negotiation Skills in a Day
Maximum Performance
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Professional Training
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Harpenden
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Classroom
Anybody that has achieved success in business will tell you that you never get the deal you deserve – you...
Strategies of Customer Service Management
London Premier Centre
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Professional Training
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From 3,750 GBP
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Multiple (7)
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Multiple (8)
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Classroom
Accomplishing customer service perfection isn’t achieved unintentionally, nor is it achieved without efforts and teamwork. It requires well– prepared customer...
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
PTP Training & Marketing Ltd
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Professional Training
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
Service Excellence
London Training for Excellence
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Professional Training
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From 3,951 GBP
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Multiple (4)
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Classroom
Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability...
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