Service Excellence

Service Excellence

Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability to deliver on its promises accurately and consistently. The provision of excellent services has a direct impact on a company's long-term profitability and viability. Companies that provide excellent services, among other things:achieve customer loyalty through customer satisfaction;can attract new customers while keeping their current customer base;have higher profits per employee;and have fewer price-sensitive customers.This highly interactive course combines cutting-edge knowledge with tried-and-TRUE methods for improving the customers’ experience. Through lectures, discussions, and real-life scenarios, it provides a comprehensive understanding of all the factors that collectively affect and ultimately determine customers’ evaluations of a business.