Learn how we sort results
Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
Relevance
Handling a Difficult Customer
Lion Heart Consulting
|
Corporate Training for Teams
-
From 175 GBP
-
Multiple (2)
-
In Company, Self-Paced Online, Virtual Classroom
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
Violence and aggression at work (In-House)
The In-House Training Company
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour....
Dealing with challenging customers (In-House)
The In-House Training Company
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
|
Corporate Training for Teams
-
Multiple (2)
-
In Company, Virtual Classroom
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Objection Handling Skills (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come...
Grievance, Discipline, and Dismissal
Chartered Institute of Personnel Development
|
Professional Training
-
From 990 GBP
-
Multiple (2)
-
Multiple (2)
-
Virtual Classroom, In Company
Grievances, disciplinaries and dismissals are challenging whatever your role. Get the knowledge and skills you need to handle these situations...
Handling Difficult People and Situations - In-house Course
Benchmark Training
|
Corporate Training for Teams
-
Multiple (3)
-
Self-Paced Online, In Company
This course equips students with the skills to understand why some people and situations seem – to them to be...
Managing Conflict
Infero Training Ltd
|
Corporate Training for Teams
-
From 150 GBP
-
Nationwide
-
In Company
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Conflict Management - OOS077
Oakley Services UK Limited
|
Corporate Training for Teams
-
From 199 GBP
-
Multiple (2)
-
In Company
Most people do not actually enjoy confrontation and conflict. Conflict can begin with a difference of opinion and may easily...
Conflict Management - OOS068
Oakley Services UK Limited
|
Corporate Training for Teams
-
From 249 GBP
-
Multiple (2)
-
In Company
This 1 day Conflict Management courses identifies that most people dont actually enjoy confrontation and conflict. Conflict can begin with...
Managing Conflict in the Workplace
Cosensa Learning and Development
|
Professional Training
-
From 295 GBP
-
21/11/2024
-
Multiple (16)
-
Classroom, Virtual Classroom
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative...
How to say No effectively: Mastering Boundaries for High Performance Teams
Crossroads Global Private Limited
|
Professional Training
4.8
(6)
-
From 45 GBP
-
Multiple (2)
-
In Company, Self-Paced Online, Virtual Classroom
'No,' it's only two letters. It's only a single word. But why is it so difficult to use? Saying 'no'...
Difficult Conversations
St Andrews Management Centre Ltd
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving...
Managing Difficult Conversations
BiteSize Learning
|
Corporate Training for Teams
5.0
(6)
-
From 1,200 GBP
-
Multiple (2)
-
In Company
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
Calming Upset Customers
Infero Training Ltd
|
Corporate Training for Teams
-
From 228 GBP
-
Nationwide
-
In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
|
Professional Training
5.0
(3)
-
From 445 GBP
-
Multiple (2)
-
Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Feedback & Difficult Conversations
Oakley Services UK Limited
|
Corporate Training for Teams
-
From 199 GBP
-
Multiple (2)
-
In Company
Giving and receiving feedback is a fundamental part of everyday work and this one day Feedback & Difficult Conversations course...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
Ads
