Course description
Conflict Management - OOS077
Most people do not actually enjoy confrontation and conflict. Conflict can begin with a difference of opinion and may easily escalate if left unchecked.
If one of the parties in the conversation has the skills to manage conflict, there is a great opportunity for an early and satisfactory resolution. This one-day conflict management course shows you how
This conflict management course shows by understanding the causes of conflict and how to manage it, both internally and externally, it can increase harmony with clients and team members alike.
Reduced conflict leads to more productivity, positive outcomes, and productive working relationships.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
All members of staff that deal with internal and external stakeholders
Outcome / Qualification etc.
By the end of the course, participants will be able to:
- Understand what do we mean by conflict.
- Understand how to identify the signs of escalating behaviour.
- Understand and identify the profiles of individuals that are likely to find conflict.
- Understand how to manage conflict situations.
- Understand how to manage aggressive behaviour in others.
- Understand how to deal with generally difficult people.
Training Course Content
- What do we mean by conflict.
- How to identify the signs of escalating behaviour.
- The main causes of conflict.
- Identify the profiles of individuals that are likely to find conflict.
- How to manage conflict situations.
- How to mediate conflict between others.
- How to be assertive in dealing with conflict.
- How to manage aggressive behaviour in others.
- How to avoid increasing the risk of conflict in a situation.
- How to deliver feedback to individuals who are in different mental states.
- How to effectively deliver bad news.
- How to deal with generally difficult people.
Expenses
Course Price: £199 + VAT
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Oakley Services UK Ltd
Since its founding in 2007, Oakley Services UK Ltd trading as Oakley Training and Consultancy provides efficient, engaging, and practical training and consultancy covering a wide range of popular business needs. Hosted from our Head Office and dedicated training facility...