Course description
Workplace conflict can arise in many forms—whether it's disagreements between colleagues or friction between employees and supervisors. Recognizing the signs of potential conflict and knowing how to intervene before it escalates, or how to mediate effectively when it does, are essential skills for team leaders and managers.
This one-day course is designed to provide you with the tools and strategies to manage and resolve conflict in the workplace, equipping you with the practical skills needed to handle these situations effectively.
Strengthen Your Conflict Management Skills
Conflict resolution is a critical skill for any team leader or manager. This course will teach you how to identify different types of conflict and apply proven techniques to resolve them. Through a mix of theory, practical exercises, and discussion, you'll learn how to handle conflict in a way that benefits both parties and minimizes disruption in the workplace.
You'll also receive a comprehensive workbook to complete during the course, which you can take away for future reference.
Upcoming start dates
Suitability - Who should attend?
This course is ideal for anyone who has experienced conflict in the workplace, whether between colleagues or within teams they manage. It’s also suited for those who want to develop a consistent approach to handling conflict quickly and effectively, minimizing its impact on their organization.
No prior experience in conflict management is necessary.
Outcome / Qualification etc.
By the end of this one-day Conflict Management course, you will be able to:
- Define conflict and understand how it develops in the workplace
- Identify the three main types of conflict that can occur within an organization
- Recognize your own personal approach to handling challenging situations
- Apply effective conflict resolution strategies between two parties
- Facilitate conflict resolution when disagreements arise between others
- Confidently intervene to address poor or disruptive behavior in a team setting
- Take proactive steps to minimize the impact of conflict on performance and productivity
Course delivery details
Conflict Resolution Course Day Details
Our highly-rated Conflict Management courses are designed for small groups, with a maximum of six participants per session. This allows for plenty of interaction with the trainer and the chance to ask questions throughout the course.
Courses are available as in-person sessions or live online (via Zoom), running from 9:30 AM to 4:30 PM, with ample breaks.
Scheduled Conflict Management Courses
We offer public Conflict Management courses in Manchester and Online. See the available dates below.
Private/Bespoke Conflict Management Courses
Looking for tailored training for your team? We offer private one-on-one and group Conflict Management courses at our training centers, your workplace, or a location of your choice across the UK. These sessions can also be conducted online.
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M Training and Consultancy Ltd
M Training offers intensive, one and two day courses designed to equip professionals with essential business skills. Our courses cover a wide range of topics, including Digital Marketing, Marketing Strategy, Leadership and Management, Excel, Microsoft applications, and other essential business...