Course description
Conflict Management - OOS068
This 1 day Conflict Management courses identifies that most people dont actually enjoy confrontation and conflict. Conflict can begin with a difference of opinion and may easily escalate if left unchecked. As long as one of the parties in the conversation has the skills to manage conflict, there is a great opportunity for an early and satisfactory resolution.
By understanding the causes of conflict and how to manage it, both internally and externally, it can increase harmony with clients and team members alike. Reduced conflict leads to more productivity, positive outcomes and productive working relationships.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
All levels of staff in an organisation that come into contact with clients or team members
Outcome / Qualification etc.
By the end of the course, participants will be able to:
- Identify what is meant by conflict
- Identify the main causes of conflict
- Understand how to manage aggressive behaviour in others
Training Course Content
- What do we mean by conflict.
- How to identify the signs of escalating behaviour.
- The main causes of conflict.
- Identify the profiles of individuals that are likely to find conflict.
- How to manage conflict situations.
- How to mediate conflict between others.
- How to be assertive in dealing with conflict.
- How to manage aggressive behaviour in others.
- How to avoid increasing the risk of conflict in a situation.
- How to deliver feedback to individuals who are in different mental states.
- How to effectively deliver bad news.
- How to deal with generally difficult people.
Expenses
Course Price: £249 + VAT
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Oakley Services UK Ltd
Since its founding in 2007, Oakley Services UK Ltd trading as Oakley Training and Consultancy provides efficient, engaging, and practical training and consultancy covering a wide range of popular business needs. Hosted from our Head Office and dedicated training facility...