Learn how we sort results
Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
Relevance
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
|
Corporate Training for Teams
-
Multiple (2)
-
In Company, Virtual Classroom
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Objection Handling Skills (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come...
Grievance, Discipline, and Dismissal
Chartered Institute of Personnel Development
|
Professional Training
-
From 990 GBP
-
Multiple (2)
-
Multiple (2)
-
Virtual Classroom, In Company
Grievances, disciplinaries and dismissals are challenging whatever your role. Get the knowledge and skills you need to handle these situations...
Handling Difficult People and Situations - In-house Course
Benchmark Training
|
Corporate Training for Teams
-
Multiple (3)
-
Self-Paced Online, In Company
This course equips students with the skills to understand why some people and situations seem – to them to be...
Managing Conflict
Infero Training Ltd
|
Corporate Training for Teams
-
From 150 GBP
-
Nationwide
-
In Company
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Conflict Management - OOS077
Oakley Services UK Limited
|
Corporate Training for Teams
-
From 199 GBP
-
Multiple (2)
-
In Company
Most people do not actually enjoy confrontation and conflict. Conflict can begin with a difference of opinion and may easily...
Conflict Management - OOS068
Oakley Services UK Limited
|
Corporate Training for Teams
-
From 249 GBP
-
Multiple (2)
-
In Company
This 1 day Conflict Management courses identifies that most people dont actually enjoy confrontation and conflict. Conflict can begin with...
How to say No effectively: Mastering Boundaries for High Performance Teams
Crossroads Global Private Limited
|
Professional Training
4.8
(6)
-
From 45 GBP
-
Multiple (2)
-
In Company, Self-Paced Online, Virtual Classroom
'No,' it's only two letters. It's only a single word. But why is it so difficult to use? Saying 'no'...
Managing Difficult Conversations
BiteSize Learning
|
Corporate Training for Teams
5.0
(6)
-
From 1,200 GBP
-
Multiple (2)
-
In Company
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
Calming Upset Customers
Infero Training Ltd
|
Corporate Training for Teams
-
From 228 GBP
-
Nationwide
-
In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
|
Professional Training
5.0
(3)
-
From 445 GBP
-
Multiple (2)
-
Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Feedback & Difficult Conversations
Oakley Services UK Limited
|
Corporate Training for Teams
-
From 199 GBP
-
Multiple (2)
-
In Company
Giving and receiving feedback is a fundamental part of everyday work and this one day Feedback & Difficult Conversations course...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
Dealing with Difficult People: In-house Training
Best Foot Forward Training
|
Corporate Training for Teams
5.0
(3)
-
From 975 GBP
-
Multiple (2)
-
Self-Paced Online, In Company
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...
Ads
