- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
Post Office customer service assistant | Average UK Salary & Outlook
Post Office customer service assistants help customers in post offices and at counters in shops.
Post Office customer service assistants typically work around 39 to 41 hours per week.
As a Post Office customer service assistant you will typically work weekends.
This occupation tends to be:
| Average salary |
| 26,857 GBP * |
| per year |
Salary statistics
Average salary for Post Office customer service assistant
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28,653 GBP
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24,948 GBP
Average salary for part-time Post Office customer service assistant
Average salary for full-time Post Office customer service assistant
Showing:
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12,266 GBP
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12,532 GBP
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10,968 GBP
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26,857 GBP
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24,948 GBP
-
28,653 GBP
Salary over time for Post Office customer service assistant
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23,126 GBP
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24,210 GBP
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24,924 GBP
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24,227 GBP
-
24,784 GBP
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28,153 GBP
-
26,857 GBP
-
26,106 GBP
-
27,414 GBP
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Future outlook for Post Office customer service assistants
Balanced outlook
78 000+ jobs available
Balanced outlook
2% yearly wage growth (on average)
Balanced outlook
59% chance of automation in the future Post Office customer service assistant - Your future job?
Which qualifications do I need?
Find out what you need to know in order to become a Post Office customer service assistant and the highest average level of education for people in this role.
What soft skills do I need?
Rise above the competition by brushing up on the 5 most important soft skills you need to become a Post Office customer service assistant.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking Talking to others to convey information effectively
Reading Comprehension Understanding written sentences and paragraphs in work related documents
Service Orientation Actively looking for ways to help people
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
What technical skills do I need?
Technical skills are programmes, softwares and things you need to know in order to be a successful Post Office customer service assistant. Check that you know:
Things to highlight for your Post Office customer service assistant interview
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity Job requires being honest and ethical. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
