- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve
Call centre operator | Average UK Salary & Outlook
Call centre operators answer enquiries from customers by telephone, email, webchat, text and post.
Call centre operators typically work around 38 to 40 hours per week.
As a Call centre operator you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
| Average salary |
| 21,335 GBP * |
| per year |
Salary statistics
Average salary for Call centre operator
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23,182 GBP
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19,484 GBP
Average salary for part-time Call centre operator
Average salary for full-time Call centre operator
Showing:
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9,399 GBP
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9,168 GBP
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10,044 GBP
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21,335 GBP
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19,484 GBP
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23,182 GBP
Salary over time for Call centre operator
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16,475 GBP
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17,044 GBP
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18,052 GBP
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18,643 GBP
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19,713 GBP
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20,523 GBP
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21,335 GBP
-
21,260 GBP
-
22,766 GBP
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Future outlook for Call centre operators
Balanced outlook
1118 000+ jobs available 
Very good outlook
4% yearly wage growth (on average) 
Fair outlook
64% chance of automation in the future Call centre operator - Your future job?
Which qualifications do I need?
Find out what you need to know in order to become a Call centre operator and the highest average level of education for people in this role.
What soft skills do I need?
Rise above the competition by brushing up on the 5 most important soft skills you need to become a Call centre operator.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking Talking to others to convey information effectively
Service Orientation Actively looking for ways to help people
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Reading Comprehension Understanding written sentences and paragraphs in work related documents
What technical skills do I need?
Technical skills are programmes, softwares and things you need to know in order to be a successful Call centre operator. Check that you know:
Things to highlight for your Call centre operator interview
Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity Job requires being honest and ethical. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
