- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
Customer service assistant | Average UK Salary & Outlook
Customer service assistants deal with customers' queries, purchases and complaints.
Customer service assistants typically work around 37 to 40 hours per week.
As a Customer service assistant you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
| Average salary |
| 25,348 GBP * |
| per year |
Salary statistics
Average salary for Customer service assistant
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26,840 GBP
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24,171 GBP
Average salary for part-time Customer service assistant
Average salary for full-time Customer service assistant
Showing:
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10,649 GBP
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10,750 GBP
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10,300 GBP
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25,348 GBP
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24,171 GBP
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26,840 GBP
Salary over time for Customer service assistant
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21,897 GBP
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22,321 GBP
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22,808 GBP
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23,506 GBP
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24,354 GBP
-
25,038 GBP
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25,348 GBP
-
25,587 GBP
-
25,685 GBP
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Future outlook for Customer service assistants
Balanced outlook
Balanced outlook
2% yearly wage growth (on average) Customer service assistant - Your future job?
Which qualifications do I need?
Find out what you need to know in order to become a Customer service assistant and the highest average level of education for people in this role.
What soft skills do I need?
Rise above the competition by brushing up on the 5 most important soft skills you need to become a Customer service assistant.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking Talking to others to convey information effectively
Service Orientation Actively looking for ways to help people
Reading Comprehension Understanding written sentences and paragraphs in work related documents
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
What technical skills do I need?
Technical skills are programmes, softwares and things you need to know in order to be a successful Customer service assistant. Check that you know:
Things to highlight for your Customer service assistant interview
Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
