- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
Customer services manager | Average UK Salary & Outlook
Customer services managers develop service standards, deal with customer enquiries and manage customer service teams.
Customer services managers typically work around 38 to 40 hours per week.
As a Customer services manager you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
| Average salary |
| 32,624 GBP * |
| per year |
Salary statistics
Average salary for Customer services manager
-
35,154 GBP
-
30,173 GBP
Average salary for part-time Customer services manager
Average salary for full-time Customer services manager
Showing:
-
15,500 GBP
-
15,147 GBP
-
17,038 GBP
-
32,624 GBP
-
30,173 GBP
-
35,154 GBP
Salary over time for Customer services manager
-
30,559 GBP
-
30,180 GBP
-
29,517 GBP
-
30,912 GBP
-
31,876 GBP
-
32,107 GBP
-
32,624 GBP
-
32,336 GBP
-
33,261 GBP
Ads
Future outlook for Customer services managers
Fair outlook
90 000+ jobs available 
Balanced outlook
1% yearly wage growth (on average) Customer services manager - Your future job?
Which qualifications do I need?
Find out what you need to know in order to become a Customer services manager and the highest average level of education for people in this role.
What soft skills do I need?
Rise above the competition by brushing up on the 5 most important soft skills you need to become a Customer services manager.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking Talking to others to convey information effectively
Service Orientation Actively looking for ways to help people
Reading Comprehension Understanding written sentences and paragraphs in work related documents
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
What technical skills do I need?
Technical skills are programmes, softwares and things you need to know in order to be a successful Customer services manager. Check that you know:
Things to highlight for your Customer services manager interview
Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
