Course description
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.
This course aims to equip learners with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.
The course covers a variety of key topics crucial to providing excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
Upcoming start dates
Suitability - Who should attend?
This course is suitable for anyone working in a role that involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing learners to apply it to their own employment contexts. This course is delivered online using our learning platform Equal. Students must have full use of either a PC, Laptop, Tablet or a smartphone. You will need access to the Internet.
Training Course Content
- Unit 1: Information, advice or guidance in practice
- Unit 2: Developing interaction skills for information, advice or guidance
- Unit 3: Signposting and referral in information, advice or guidance
- Unit 4: Information, advice or guidance in context
- Unit 5: Skills for advice providers
Course delivery details
COURSE HIGHLIGHTS
- Delivered via online distance learning allowing you to choose when and where you study.
- Gain a nationally recognised qualification.
- Personal tutors are assigned to you to ensure you have the support needed to succeed.
Why choose Virtue Learning Hub Solutions
Over 85% of users who enroll in Virtue Learning Hub Solutions courses successfully complete their training, significantly higher than the industry average of 40-60%.
Virtue Learning Hub Solutions offers a range of specialized courses across various industries, including Education and Training, Healthcare, Childcare, and Supporting Teaching and Learning.
90% of learners report high satisfaction with the course content and structure, citing the interactive modules and real application examples as key benefits.
Continuing Studies
By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.
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Virtue Learning Hub Solutions
Virtue Learning Hub Solutions stands at the forefront of professional training, offering various accredited courses tailored to key sectors such as Health and Social Care, Adult Care, Children and Young People, Teaching Assistance, and Education and Training. Virtue Learning Hub...