Course description
The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to effectively handle challenging customer interactions. This course focuses on de-escalation techniques, empathetic communication, and conflict resolution to provide a positive customer experience.
Upcoming start dates
Training Course Content
The course content includes the following key areas:
- Introduction to the challenges of dealing with difficult and distressed customers.
- De-escalation techniques and strategies for diffusing tense situations.
- Empathetic communication, active listening, and effective response to customer concerns.
- Conflict resolution methods to resolve issues and maintain customer satisfaction.
- Improving customer service skills and enhancing the overall customer experience.
Why choose Reed Learning Limited
CIPD qualified tutors with strategic and practical HR experience
A dedicated personal adviser to support you throughout your programme
A flexible interest-free payment plan for all certificates and diplomas (up to 12 months)
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Reed Learning Limited
Reed Learning is dedicated to delivering high-quality training and professional development for organisations. We make employee learning simple and effective with curated learning packages, a breadth of digital and in-person learning products, and tailored advice to help organisations find the...