NCFE Level 2 Certificate in Retail Knowledge

This NCFE Level 2 Certificate in Retail Knowledge course is ideal for anyone who is looking to develop their knowledge of the retail sector and begin their career in the industry.  During your studies you’ll learn more about providing high-quality customer service and the retail selling business. You will also understand how to maintain health and safety in a retail environment, security considerations, and how to control and manage stock.  

Course Content

Qualification number: 600/2139/1

Unit 1 Understanding customer service on the retail sector (M/502/5821)

• Guided learning hours: 22
• Credit value: 3
• In this unit, learners will consider the effect of customer service on a retail business, including customer needs, customer service procedures, and dealing with customer complaints.

Unit 2 Understanding how a retail business maintains health and safety on its premises (A/502/5823)

• Guided learning hours: 15
• Credit value: 2
• In this unit, the learner will consider health and safety in a retail environment, this will include legislation, what actions to take in an emergency, and understanding general safe working practices.

Unit 3 Understanding the retail selling process (A/502/5806)

• Guided learning hours: 15
• Credit value: 2
• In this unit, learners will develop an understanding of the selling model and how sales are successfully closed. They will also consider the benefits of product knowledge and using questions to identify customer needs.

Unit 4 Understanding how individuals and teams contribute to the effectiveness of a retail business (J/502/5789)

• Guided learning hours: 22
• Credit value: 3
• In this unit, learners will consider various aspects involved in the effectiveness of a retail business, including understanding employment rights and responsibilities, understanding the importance of effective teamwork and communication skills, and reflecting on personal performance.

Unit 5 Understanding security and loss prevention in a retail business (K/502/5817)

• Guided learning hours: 15
• Credit value: 2
• In this unit, learners will consider the range of security risks faced by a retail business and the effect crime can have on business. You will reflect on actions that can be taken to prevent crime and will develop an understanding of how security incidents should be dealt with.

Unit 6 Understanding the control, receipt, and storage of stock in a retail business (F/502/5810)

• Guided learning hours: 17
• Credit value: 2
• In this unit, learners will develop an understanding of the importance of having the right stock. They will also learn how goods are received in a retail business and how stock should be stored to prevent loss or damage.