Course description
Climb the retail ladder with the help of our Retail Studies course bundle! Learn all the skills you’ll need to excel in this highly sought after industry.
Upcoming start dates
Training Course Content
Customer Service Level 3
Unit 1: What IS Customer Service?
Unit 2: Getting Started
Unit 3: Serving Customers
Unit 4: Feedback and Putting Things Right
Unit 5: Creating a Customer Service Culture: Business
Unit 6: Creating a Customer Service Culture: People
Retail Management Level 3
Unit 1: The Context of Retail
Unit 2: Customer Service
Unit 3: Sourcing Your Retail Business
Unit 4: Getting Products to Your Customers
Unit 5: Your Pricing Strategy
Unit 6: Managing Your People
Retail Operations Level 3
Unit 1: Who is Your Customer?
Unit 2: Retail Organisations within the Retail Environment
Unit 3: Display of a Retail Environment
Unit 4: Administration that is Carried out in the Retail Environment
Unit 5: The Marketing, Visual Display, and Selling Techniques that are Employed
Unit 6: Legal Obligations
Course delivery details
Together, these courses offer a holistic understanding of retail and customer service, empowering individuals to thrive in these industries by delivering exceptional experiences and efficiently managing retail operations. This course bundle will:
This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.
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Association of Learning
Get qualified from the comfort of your own home. There’s no better time to rediscover yourself and be your best. Join the thousands of students who have upskilled and gained a recognised qualification from home, with our flexible courses designed...