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Professional Training

Level 2 Certificate Understanding Retail Operations

LMP Education, Online
Length
10 weeks
Next course start
Start Anytime! See details
Course delivery
Self-Paced Online
Length
10 weeks
Next course start
Start Anytime! See details
Course delivery
Self-Paced Online
Visit this course's homepage on the provider's site to learn more or book!

Course description

This short course provides you with comprehensive training to enhance your retail skills. It covers a wide range of topics essential for effective retail operations including customer service, teamwork & communication, health & safety, handling payments and stock control.

The course is designed to provide you with the knowledge and practical skills necessary to excel in various retail roles and contribute to the success of a retail business.

Upcoming start dates

1 start date available

Start Anytime!

  • Self-Paced Online
  • Online
  • English

Outcome / Qualification etc.

Upon completion, you will have developed a comprehensive understanding of retail operations and practices.

You will have gained the knowledge to effectively handle customer queries & complaints, contribute to the effectiveness of a retail business and understand retail consumer law.

This qualification opens the door to numerous career opportunities in retail operations and provides a pathway for further education and professional development in the retail sector.
 

Training Course Content

What will I learn?

The course is divided into the following units:

Unit 1

Understanding customer service in the retail sector

Unit 2

Understanding the retail selling process

Unit 3

Understanding how individuals and teams contribute to the effectiveness of a retail business

Unit 4

Understanding how a retail business maintains health and safety on its premises

Unit 5

Understanding retail consumer law

Unit 6

Understanding how to deal with customer queries and complaints in a retail environment

Unit 7

Understanding the handling of customer payments in a retail business

Unit 8

Understanding the control, receipt, and storage of stock in a retail business

Course delivery details

By completing this course, you will gain a nationally recognised qualification, which can significantly enhance your employment prospects in operational roles across the retail sector.

The course provides a solid foundation in retail operation principles, preparing you for further study or progression into higher-level qualifications and roles.

It also offers the flexibility to study at a pace that suits your lifestyle and commitments, supported by expert tutors. 

Additionally, the course covers the retail selling process & effective sales strategies, legal responsibilities and consumer protection laws relevant to the retail sector.

Why choose LMP Education

Award-winning Training Provider

91% of learners say they are fully supported

Rated "Good" by OFSTED

LMP Education
Wallace House 4 Falcon Way, Welwyn Garden City
AL7 1TW London

LMP Education

LMP Education is a multi award-winning training provider delivering education and training nationwide. We are the 'Best Training Provider in the UK' as voted at the Rate My Apprenticeship awards 24/25. Rated ‘Good’ by OFSTED. We deliver high quality apprenticeships...

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