Course description
Level 2 Course in Customer Service
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
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Upcoming start dates
Suitability - Who should attend?
- Currently live in England
- Resident in the UK/EU for 3+ years, for purposes other than study
- Must be aged 19+
- Must not be on an apprenticeship
Outcome / Qualification etc.
Awarding Body
NCFE
Training Course Content
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Giving a great customer experience