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Professional Training

Level 2 Course in Customer Service

Need 2 Succeed, Online
Length
16 weeks
Price
720 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
Length
16 weeks
Price
720 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
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Course description

Level 2 Course in Customer Service

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

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Upcoming start dates

1 start date available

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  • Self-Paced Online
  • Online

Suitability - Who should attend?

  • Currently live in England
  • Resident in the UK/EU for 3+ years, for purposes other than study
  • Must be aged 19+
  • Must not be on an apprenticeship

Outcome / Qualification etc.

Awarding Body

NCFE

Training Course Content

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Giving a great customer experience

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