Course description
Customer Service Specialist – Level 3 Apprenticeship
Do you want to upskill and become a specialist in customer service? This apprenticeship could be for you.Building on knowledge gained from either the level 2 programme or your previous experience, the course allows you to deal with complex queries, provide the highest level of service and become a role model for your colleagues.
The apprenticeship prepares you to be an advocate of customer service who acts as a referral point for dealing with complex customer requests, complaints, and queries.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level.
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Upcoming start dates
Suitability - Who should attend?
Entry Requirements for English and maths:
Apprentices are required to meet the initial entry points for English and maths as follows:
- For level 2 Apprenticeship training for companies the minimum entry level for English and maths is ‘Entry level 3’ (E3).
- For all level 3 and 4 Apprenticeship training for companies the minimum English and maths level 1, ideally level 2.
- For level 5 and 6 Apprenticeship training for companies, the minimum English and maths should be level 2, some individual circumstances may be considered at level 1.
Initial assessment is completed prior to starting the course. All applicants will be supported to attain these entry levels prior to joining the course, or whilst on the course, where possible.
Apprentices working with young people and vulnerable adults would be required to hold a DBS clearance as necessary.
Eligibility:
You’ll need to be:
- 16 or over by the end of the summer holidays
- living in England
- not in full-time education
Who it's for:
Individuals who are working in a business administration environment, supporting and engaging with different parts of the organisation and interacting with internal or external customers.
For more information about admission requirements, please visit the institute website.
Why choose Ixion Holdings Ltd
We are a national ‘Grade 1’ Ofsted ‘Outstanding’ training provider.
As part of Shaw Trust, in 2021 we supported over 475,000 people.
100% of respondents at their end of apprenticeship survey said their Teaching Assessor was knowledgeable and experienced.
Expenses
Contact the provider for more information on pricing.
Continuing Studies
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.