Course description
ITIL® Service Operations - Virtual Classroom
ITIL Service Operation focuses on the principles, processes and operational activities that allow individuals and organisations to manage how their services and products perform.
Our Service Operation training course enables organisations and their IT teams to effectively sustain and maintain their services and products, which helps provided efficient resources to their users.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Upcoming start dates
Suitability - Who should attend?
Our ITIL Service Operation training course would suit IT professionals, including:
- Release Manager
- Security Administrator
- Applications Support
- IT Operations Manager
- Database Administrator
- Problem Manager
- Service Desk
- Incident Manager
- Network Support
- Security Manager
Outcome / Qualification etc.
Accreditation: ITIL®
You will learn about:
- Service operation principles & processes.
- Common service operation activities.
- Technology considerations.
- Implementation of service operation.
- Challenges, critical success factors, risks, and more.
Learning Outcome
Candidates can expect to gain competencies in the following areas:
- Service operation principles & processes.
- Common service operation activities.
- Technology considerations.
- Implementation of service operation.
- Challenges, critical success factors, risks, and more.
Training Course Content
Introduction to service operation
- The purpose, objectives, and scope of service operation.
- The value to the business.
- The context of service operation in the ITIL service lifecycle.
- The fundamental aspects of service operation and the ability to define them.
Service operation principles
- How an understanding of the basic conflict between maintaining the status quo and adapting to changes in business needs can lead to better service operation.
- Other service operation principles including involvement in other lifecycle stages; understanding operational health; the need for good documentation and communication including a communication strategy.
- Service operation inputs and outputs.
Service operation processes
- The use, interaction, and value of each of the service operation processes, event management, incident management, request fulfilment, problem management, and access management.
Common service operation activities
- How the common activities of service operation are co-ordinated for the ongoing management of the technology that is used to deliver and support the services.
- How monitoring, reporting and control of the services contributes to the ongoing management of the services and the technology that is used to deliver and support the services.
- How the operational activities of processes covered in other lifecycle stages contribute to service operation.
- How IT operations staff should look for opportunities to improve the operational activities.
Organising for service operation
- The role, objectives, and activities of each of the four functions of service operation: service desk, technical management, IT operations management, and application management.
- Service operation roles and responsibilities, where and how they are used as well as how a service operation organisation would be structured to use these roles.
Technology considerations
- The generic requirements of technologies that support service management across all lifecycle stages.
- The specific technology required to support the service operation processes and functions.
Implementation of service operation
- Specific issues relevant to implementing service operation including managing change in service operation; assessing and managing risk in service operation; operations staff involvement in service design and service transition.
- Planning and implementing service management technologies within a company.
Challenges, critical success factors and risks
- The challenges, critical success factors and risks related to service operation.
Why choose e-Careers Ltd
We have successfully trained over 610,000 learners, from over 50 countries, and growing.
We are industry leaders, with multiple awards and over 10 years experience.
Our Trainers and Tutors are industry experts in their fields
Continuing Studies
Adding an ITIL Service Operation certificate to your CV, will enable you to apply for a range of job roles in this sector, including:
- Service Desk and Incident Manager
- Security Administrator
- Database Administrator
- Applications Support
- Network Support
- Problem Manager
- Problem Manager
- IT Operations Manager
- Release Manager