Course description
The course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization
Upcoming start dates
Suitability - Who should attend?
ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.
Prerequisites:
The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.
Outcome / Qualification etc.
This course will ensure candidate has sufficient knowledge to:
- – Understand basic concepts, terminologies, key principles, and process models of IT Service
- – Management that are included in ITIL® 4 Foundation
- – Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
- – Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience
- – Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
- – Centralize activities and functions to save on cost and time
Course delivery details
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort.
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Lion Heart Consulting
LH consulting is your premier destination for accredited courses. Whether you are complete beginner or veteran looking to gain your professional qualification or up skill your soft skills, we offer a full range of courses. We consider that giving your...