Course description
ITIL® Foundation (V4)
Our ITIL® 4 Foundation Online training course will teach you the fundamental ITIL® concepts and terminology, including the seven guiding principles of ITIL® 4 and four dimensions of service management. This qualification will help you work towards becoming an IT Project Manager, Service Delivery Manager, or Senior Project Manager.
The exam costs of this course is already included in the course price.
Upcoming start dates
Suitability - Who should attend?
There are no prerequisites or entry requirements.
Who’s it for?
- Anyone wanting to start a career in IT service management;
- Anyone already working in IT service management and wants to get an industry recognised qualification.
Entry-level
ITIL Foundation is the entry-level ITIL certification.
Stepping stone to ITSM career
Since the 1980’s, ITIL Foundation certification has been the stepping stone to a career in IT service management. Almost all ITSM jobs at a minimum require ITIL Foundation certification.
Respected qualifications
Professionals who are ITIL-qualified are highly sought after by organisations wanting to apply best practices in IT service management.
Outcome / Qualification etc.
Learning Outcome
- Understand the key concepts of service management.
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.
- Understand the four dimensions of service management.
- Understand the purpose and components of the ITIL service value system.
- Understand the activities of the service value chain, and how they interconnect.
- Know the purpose and key terms of 15 ITIL practices.
- Understand 7 ITIL practices.
Training Course Content
This online ITIL® 4 Foundation course has been developed by trained industry professionals, knowledgeable on the latest ITIL® 4 syllabus.
What does this course include?
- Complete ITIL® 4 Foundation online course materials.
- The ITIL® 4 examination fee.
- Official, most updated syllabus from AXELOS, ensuring your knowledge and qualification is up-to-date and relevant.
Exam Information
IMPORTANT : You will need to ensure your device is compatible for you to take your exams.
- 40 multiple-choice questions
- 26 marks or above (65%) need to pass
- 60 minutes duration
- Closed book format
Course Access: 6 months
Why choose Acudemy Training
100% certified & specialised trainers delivering face-to-face, webinars and on-site courses
5 locations where courses are being delivered, with a concentration on Central London
More than 90% of satisfied individuals and organisations (2000+ students trained so far)
Continuing Studies
- IT Assistant
- IT Manager
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