Course description
ITIL® 4 Foundation Training:
Introduction to IT Service Management
Course Description: ITIL® 4, recognized as the global standard for IT Service Management (ITSM) best practices, offers a cutting-edge framework for implementing and enhancing IT service delivery. Version 4 introduces a revolutionary approach to ITSM, centered around the Service Value System (SVS), which offers a comprehensive view of how IT contributes to business value. This foundational course delves into the core principles, dimensions, and practices of ITIL® 4, providing participants with a solid understanding of ITSM essentials. Moreover, participants will explore the integration of concepts from leading models such as Lean IT, Agile, DevOps, and Organizational Change Management to enhance service delivery effectiveness. Successful completion of this course will earn participants 14 Professional Development Units (PDUs).
Key Learning Objectives:
- Gain an in-depth understanding of the ITIL® 4 framework and its significance in IT Service Management.
- Explore the Service Value System (SVS) and its role in driving business value through IT services.
- Understand the guiding principles, dimensions, and practices of ITIL® 4.
- Learn how to integrate concepts from Lean IT, Agile, DevOps, and Organizational Change Management into ITSM practices.
- Prepare for further certification and professional development in IT Service Management.
Course Duration: 2 days
Delivery Mode: virtual instructor-led training (VILT)]
Prerequisites: No prior experience or qualifications required
Suitability - Who should attend?
Who Should Attend:
This course is ideal for IT professionals, ITSM practitioners, IT managers, service desk staff, and anyone interested in gaining foundational knowledge of IT Service Management according to ITIL® 4 principles.
Join us for the ITIL® 4 Foundation course and embark on your journey towards mastering IT Service Management excellence.
Training Course Content
This class includes an exam voucher.
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...