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Professional Training

Customer Service - Entry 3 (Award)

Birmingham Adult Education Service, In Birmingham (+1 locations)
Length
30 hours
Price
153 GBP
Next course start
Online delivery option may be available - Please contact provider. See details
Course delivery
Self-Paced Online
Length
30 hours
Price
153 GBP
Next course start
Online delivery option may be available - Please contact provider. See details
Course delivery
Self-Paced Online
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Course description

Customer Service - Entry 3 (Award)

To develop skills and knowledge, directly relevant to delivering excellent Customer Service. The course will prepare you for employment or a level 1 course in this area.

Upcoming start dates

1 start date available

Online delivery option may be available - Please contact provider.

  • Self-Paced Online
  • Online
  • English

Suitability - Who should attend?

Adults (19+) who would like to develop their Customer Service skills for everyday life and work and achieve a Customer Service qualification.

Training Course Content

By the end of the course you will complete the following mandatory units:

  • Customer Service Principles
  • Understanding Customer Service Delivery
  • Communicating with Customers
  • Six optional credits must also be completed to achieve the qualification, your tutor will advise you of these units.

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Birmingham Adult Education Service
99 Whitehead Rd, Aston
B6 6EJ Birmingham

At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...

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