Course description
SVQ in Customer Service Level 6
Throughout this Customer Service Skills Level 6 apprenticeship, learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.
Upcoming start dates
Choose between 2 start dates
Suitability - Who should attend?
Entry requirements:
None
Training Course Content
Topics covered:
- Dealing with customers
- Delivering reliable customer service
- Customer relationships
- Risk assessments
- Working effectively with others
- Leading a team to improve customer service
- Reviewing and managing customer service practices
Continuing Studies
Anyone involved in a customer service role
Request info
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