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Objection Handling Skills (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come...
The Art of Retail Selling (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This is a course designed to assist individuals and companies to benefit from the experiences and research of successful retail...
How to Be Great at Telephone Cold Calling (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This telephone course is guaranteed to give Participants the confidence to make calls professionally. Demonstrations of live-calls will be made...
Winning More Business in the Final Meeting (2 Day Course) (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
The course starts with competitive analysis and identification of key selling points. The course also identifies difficult questions and areas...
Negotiating to a Satisfactory Close (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Negotiating to a satisfactory close. A crucial part of the sales process is the negotiation phase, and it is poor...
Closing Incoming Calls Effectively (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course concentrates on incoming calls which potentially could lead to new business. Participants in& this course are taught to...
Maximising Cashflow, Sales & Profitability (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
The aim of this one-day programme is to give managers a chance to review tactics, tools and techniques and to...
Managing Major Accounts (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course has been designed to develop and refresh the range of skills and techniques needed to proactively manage (rather...
Customer Excellence for Finance Staff (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course will enable participants to understand who their customers are and what they require us to do in order...
Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
Advanced Customer Service for the Public Sector (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Customer Satisfaction as a Selling Tool (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care...
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Enhancing the Visitors Experience (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
Introduction to Account Management (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation: this...
Successful Presentations (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Building confidence to design and delivery a successful presentation is the emphasis behind this course. This requires an understanding of...
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