Course description
Dealing with Incoming Calls Positively - PTP Training & Marketing - In-house Training
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the Participants receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
CPD Value 5.5 Hours
Upcoming start dates
Outcome / Qualification etc.
- To increase confidence in taking all incoming calls
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
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Expenses
Contact PTP to arrange this in-house course and to arrange pricing details.
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...